Job Positions

• Provide incident and request management support to all end user devices. (Desktop, Laptop, Monitor, VPN, Printers, Scanner). • Experience in Windows & non-Windows Operating environment • Recommend and apply solutions, including on-site repair for remote users • Provide support to end users relating to hardware and software, computer applications, LAN components and peripherals. • Determine and execute system reconfiguration needs. • Establish end user service level agreements. • Carry out on-site analysis, identification, and resolution of difficult desktop problems for end users. • Supervise complaint ticketing system and follow timely resolution of all work orders. • Demonstrated ability to provide user support by means of remote access tools. • Provide status update to the ticketing tools in a timely manner. • Analyze completed end user device requests and incidents to identify and recommend process improvements and identify any process compliance issues.