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Customer Service Representative / Tier 1

Skills: Clear Communication Skills, Listening, Analytical, and critical thinking skills.
Quezon City - National Capital Region (NCR)
₱22,000.00
Posted on June 21, 2022
Job Description
• Responds to customer inquiries in accordance with the organization's service standards. • Answer customer telephone inquiries, orders, service needs, and complaints, respond where applicable or direct to technical/service areas. • Maintaining a positive, empathetic, and professional attitude toward customers at all times. • Communicating with customers through various channels. • Acknowledging and resolving customer complaints. • Properly document customer interaction, product, and problem resolution steps performed within Salesforce. • Identify common or frequently encountered issues and inform Tier II representatives, Team Lead and Manager • Providing feedback on the efficiency of the customer service process. • Ensure customer satisfaction and provide professional customer support.
Minimum Requirements
• At least completed 2 years in College or any equivalent 4-year- course. • At least 2 years relevant experience in BPO set up environment • Experience in customer service and customer service skills are required • Strong interpersonal skills and ability to deal with cultural diversity • Strong troubleshooting and critical thinking skills • Strong communication and documentation skills. • Candidate must be organized, self-motivated, and well-spoken • Amenable to work on shifting schedule and graveyard shift
Additional Requirements
Languages
- English (Fluent)
Education Level
- Vocational Degree
Years of Experience
- 1-2 years
Number of Vacancies
20
Work Type
Full Time
Type of Contract
Temporary

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