Job Positions

• Primarily work in a call-center type of work environment. • Provide technical support over the phone, email, onsite and/or remote on hardware and software issues. • Ability to work flexible hour/s or flexible shift • Determines requirements and/or root cause of technical issues by working with end-user. • Answers inquiries by clarifying issues; researching, and providing information. • Resolves problems by clarifying issues; researching and exploring answers. • Fulfills requests by clarifying desired information; researching, locating and providing information. • Maintains client database by entering information. • Keeps equipment operational by following established procedures; reporting • Ensure escalation situations are managed and corrected quickly and professionally • Drive customer satisfaction through service excellence • Ensure customer calls are properly logged for continuous improvement. • Learn to be proficient in service and repair of all systems (current, new and updates). • Prepare needed daily, weekly and monthly reports. • Handles a team or group of engineers • Responsible for maintaining acceptable level of customer satisfaction and effective professional working relationship with supervisors and co-worker.