Job Positions

We provide staff to support almost any IT business activity including systems analyst & design, network solutions, graphics, system integration and project management.

Job Description
• Primarily work in a call-center type of work environment. • Provide technical support over the phone, email, onsite and/or remote on hardware and software issues. • Ability to work flexible hour/s or flexible shift • Determines requirements and/or root cause of technical issues by working with end-user. • Answers inquiries by clarifying issues; researching, and providing information. • Resolves problems by clarifying issues; researching and exploring answers. • Fulfills requests by clarifying desired information; researching, locating and providing information. • Maintains client database by entering information. • Keeps equipment operational by following established procedures; reporting • Ensure escalation situations are managed and corrected quickly and professionally • Drive customer satisfaction through service excellence • Ensure customer calls are properly logged for continuous improvement. • Learn to be proficient in service and repair of all systems (current, new and updates). • Prepare needed daily, weekly and monthly reports. • Handles a team or group of engineers • Responsible for maintaining acceptable level of customer satisfaction and effective professional working relationship with supervisors and co-worker.
Minimum Requirements
• Graduate of Bachelor's degree in IT related course • Good communication skills • Analytical skills
Additional Requirements
- English (Advanced)
Education Level
- Bachelor\'s Degree
Years of Experience
- 1-2 years
Number of Vacancies
Work Type
Full Time
Type of Contract

So you've reach this part without finding anything that suits your career?

No worries! Send us your CV so we can beep you in case of further opportunities.